I lost my information. Is there any way to get it using my social security number?

I tried calling the member help desk, but because I don't have my member ID I cant get through in order to replace my card.

0 BCBSIL Connect Team over 3 years ago

Hello, I'm responding to you on your private message. ~ Heather
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I lost my information. Is there any way to get it using my social security number?