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Home » Questions And Answers » Lack of Phone Support

Lack of Phone Support

tmobley
over 9 years ago

I am a provider trying to get some help for a patient.  I spent 52 minutes on hold ths afternoon trying to find if we needed to precertify a cervice.  Do you have anybody that works at BCBS of Ill or is the whole place just a recording.  Do you think this is how to treat people?

Parents
  • 0 over 9 years ago
    Good morning- I'm sorry you had to hold for so long, we know your time is valuable and you have many things to do. Phone lines were a little busier yesterday, especially in our provider area. Did you eventually get through? If not, private message us with your name and contact phone number so that I can have someone from our provider area reach out to you directly. --Tonya
Reply
  • 0 over 9 years ago
    Good morning- I'm sorry you had to hold for so long, we know your time is valuable and you have many things to do. Phone lines were a little busier yesterday, especially in our provider area. Did you eventually get through? If not, private message us with your name and contact phone number so that I can have someone from our provider area reach out to you directly. --Tonya
Children
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