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The IVR keep telling me that speaking to a Rep isn't a valid option. I suggest that you change this IVR system ASAP.
Good luck! We find it helpful to enter the date of birth INCORRECTLY 3 times. If you go to the link below, go to the right of the page (at the top) and click on "Eligibility and Benefits - IVR Caller Guide". On Page 5 if you are in blue, you will be unable to speak to a representative because "the IVR information should be sufficient". Choose any option in black and they swear you should be able to speak to anyone. No promises though!
www.bcbsil.com/.../eligibility_benefits.html