Nurseline: Get Your Questions Answered

Nurseline: Get Your Questions Answered

Nurseline: Get Your Questions Answered

As we all know, health issues don’t always follow a 9 to 5 schedule. In fact, sometimes it seems like problems and questions come up at the worst possible times (like 8 o’clock on a Friday night, or when you’re on your way to your family reunion). Of course, it can be tempting to hop on the Internet and do a little self-diagnosis on your symptoms, but in many cases you’re likely to either scare yourself or get the wrong information. Wouldn’t it be nice if you could just pick up the phone and talk to a medical professional when you have a health concern?

Through the Blue Cross and Blue Shield of Illinois (BCBSIL) Nurseline, Blue Cross Medicare Advantage members can talk to a registered nurse at any time: 24 hours a day, seven days a week, 365 days a year.

When you dial 800-631-7023/TDD 711, you’ll be connected with a registered nurse who will listen to you, ask you the right questions and make sure you get some answers. And don’t worry, our nurses have helped Medicare members on a large variety of topics, including:

  • Diabetes
  • Dizziness
  • Headache
  • Asthma
  • Falls
  • Chronic pain
  • High fever
  • Cuts and burns

If you just want general information, the Nurseline also gives you access to an audio library of more than 1,000 health topics, with 600 of them in Spanish. 

It’s important to remember that if you have medical emergency, or think you’re having a medical emergency, it’s best to call 911 for immediate help. The Nurseline is not intended to replace the care of your doctor; however, it can help you decide if you should call a doctor, go the ER, urgent care or retail health clinic, or treat the problem yourself.

When you call, be sure to have your member ID card handy. Add this number to the contact list on your phone or write it down and keep it on your refrigerator:

  • For Blue Cross Medicare Advantage members 800-631-7023/TDD 711

It’s the number that helps you get the information you need, just when you need it.

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Disclaimer: The 24/7 Nurseline is a service to Blue Cross Medicare Advantage members.

Important Plan Information


Originally published 2/28/2017; Revised 2019