Blue Cross and Blue Shield of Illinois

New telephone customer service options help make it easier to get the information you need about your Blue Cross Medicare Advantage^SM  plan. Now, at the touch of a button, you can get information about your plan at your convenience – right from your phone.

What You Can Do

Through the touch menu options you can easily perform a handful of new tasks without waiting on hold for the next customer service representative.

• Verify eligibility
• Check claim status
• Order a replacement member ID card
• Confirm key mailing addresses and fax numbers

How It Works

When you call the customer service number on the back of your member ID card, you will be asked to confirm your identity, helping us to serve you quickly. You’ll be asked to enter the following information:

• Your ID number WITHOUT the letters (please keep your member ID card handy for the call. This information is right on the front.)
• Your birthdate
• Your ZIP code

Once you’ve confirmed your identity, you can select the help you need from the menu offered.

Speak to a Customer Service Representative

At any point during your call you can also choose to speak with a customer service representative if any issues occur.

More Ways to Get What You Need

In addition to the options available when you call, you can also visit our Blue Cross Medicare Advantage Member Services page to find drug tiers and search for providers. Visit the Plan Documents page to find documents specific to your Blue Cross Medicare Advantage plan, like the Evidence of Coverage (EOC) and Annual Notice of Change (ANOC).

Your Information. When You Want It

With these new features and resources, more of what you need to know is there when you need to know it - at your fingertips.

All part of our efforts to serve you better.

Important Plan Information

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