New Telephone Customer Service Options

Looking for answers about a claim? Need to order a new ID card? Want to verify your eligibility or contact info? We’ve added convenient new features to our customer service telephone line. Now it’s easy to get information you need about your Blue Cross Medicare Advantage^SM  plan.

What You Can Do

Touch menu options help you quickly manage your account without waiting on hold for a customer service representative. You can:

• Verify eligibility
• Check claim status
• Order a replacement member ID card
• Confirm key mailing addresses and fax numbers

How It Works

When you call the customer service number on the back of your member ID card, you’ll first need to confirm your identity. Next, you’ll be asked to enter a few pieces of information, including your:

• Member ID number without the letters (please keep your member ID card handy for the call). This information is on the front of your card.
• Birthdate
• ZIP code

Once you’ve confirmed your identity, you can select the help option you want from the menu.

Speak to a Customer Service Representative

At any point during your call, you can also choose to speak with a customer service representative.

More Ways to Get What You Need

In addition to the phone options above, you can also visit the Blue Cross Medicare Advantage Member Services page to find drug tiers and search for providers. Visit the Plan Documents page to see documents specific to your Blue Cross Medicare Advantage plan, like the Evidence of Coverage (EOC) and Annual Notice of Change (ANOC).

Your Information. When You Want It

With these new features and resources, more of what you need to know is at your fingertips.

It’s all part of our effort to serve you better.

Important Plan Information
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Originally published 7/8/2019; Revised 2021