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Find A Doctor Or Hospital In Your Network.
Touch menu options help you quickly manage your account without waiting on hold for a customer service representative. You can:
When you call the customer service number on the back of your member ID card, you’ll first need to confirm your identity. Next, you’ll be asked to enter a few pieces of information, including your:
Once you’ve confirmed your identity, you can select the help option you want from the menu.
At any point during your call, you can also choose to speak with a customer service representative.
In addition to the phone options above, you can also visit the Blue Cross Medicare Advantage Member Services page to find drug tiers and search for providers. Visit the Plan Documents page to see documents specific to your Blue Cross Medicare Advantage plan, like the Evidence of Coverage (EOC) and Annual Notice of Change (ANOC).
With these new features and resources, more of what you need to know is at your fingertips.
It’s all part of our effort to serve you better.
Originally published 7/8/2019; Revised 2021
A Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association© Copyright 2021 Health Care Service Corporation. All Rights Reserved.
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Last Updated 10012018Y0096_WEB_IL_CONNECT19_C