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Many times, your doctor will need to get approval – prior authorization – before your plan will cover certain health care services and medicines. Your doctor may also call it preauthorization and preapproval. Worried getting prior authorization might be a hassle? Don’t fret. It’s easier than you think. Here’s what you need to know.
Why is prior authorization important?Some health care services and prescription drugs must be approved by Blue Cross and Blue Shield of Illinois (BCBSIL) before they are covered under your plan. This is how we support you in getting the right care, at the right place and at the right time.
How does prior authorization work?Your doctor will submit a prior authorization request before ordering a test or medication. If the request for prior authorization isn't approved, your insurer will let you and your doctor know. If that happens, you and your doctor may choose another treatment option or offer more info so the request can be reviewed again.
If your providers aren't in network, you'll be responsible for getting the prior authorization. If you don't, we may not cover the cost.
Which health care services need prior authorization? Things like diagnostic images and complex care need prior authorization before you are treated. Prior authorization for MRIs and CT scans is standard. Your care provider will know to ask first, but don’t be afraid to make sure. Each plan is different, so it's always good to ask.
Downloading the Mobile app to connect to your Blue Access for MembersSM account allows you the option to select your notification preferences to receive immediate status updates via email or text on your prior authorizations.
What prescription drugs call for prior authorization? Drugs that may be unsafe when used with other medications need prior authorization. Also, drugs that should only be used for certain health conditions are on the prior authorization list. So are abused and misused drugs. If you have coverage with BCBSIL’s pharmacy benefits manager, Prime Therapeutics*, you can find examples that may need prior authorization. Go to myPrime.com and look under the “Find Medicine” tab. You can also call the Pharmacy Program number listed on your member ID card.
Medications that need approval will only be covered by your plan if your doctor gets prior authorization.
What should I do if a drug or service needs prior authorization? If you are seeing an in-network doctor, your doctor will need to submit a request. You may also want to call the Customer Service number on your ID card to make sure your doctor asked for prior authorization.
If you are going to a doctor who is not in your plan’s network, contact us to get prior authorization. Call the Customer Service number on your ID card to determine the next steps.
What happens if my prior authorization isn’t approved? If coverage for a health care service or medication is denied, you and your doctor may change your treatment plans. If you get the service or drug without prior authorization, you will have to pay the costs. You have the right to appeal the decision. Find information about the appeal process in your benefits documents.
Still have questions? Ask away! Post them below or call Customer Service to talk with a customer advocate.
Originally published 5/13/2015; Revised 2021
How do I send a private message? Thank you!
Hi Kristi, Are you calling from a doctors office or hospital? If so, your call will automatically be directed to the provider services area. I recommend contacting customer service from a different phone number as they'll be able to connect you with the pre-authorization department. There is not a way for you to view this information yourself.
If you just have questions of whether or not your pre-authorization was approved you can send us a private message and my team can check on this for you. ~ Kayla
Is there a direct number to talk to someone about my pre-authorization? All the numbers lead me to the "provider" line. Very frustrating, especially when I am on a timeline for my surgery.
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