My Coverage Explained

Telemedicine: The Modern-Day House Call

You and your doctor have busy schedules and that might make you think there’s no time to get an appointment. We have good news! Visiting with a doctor when you’re ready can happen now, thanks to telemedicine.

Need to see a doctor? Why not use your phone? In today’s tech world, you may stay tele-healthy!

Say 'Hi' to Telemedicine

You might not have used telemedicine yet, but in the last few years it’s become a more well-known way for patients to seek care.

The American Telemedicine Association (ATA) says telemedicine is the use of digital tools to provide medical care from a distance.

Telemedicine may also provide the same reliability as an in-person visit. In fact, the ATA says that “around the world, millions of patients use telemedicine to monitor their vital signs, remain healthy and out of hospitals and emergency rooms.” If you opt in, your telemedicine doctor may also share diagnoses with your main doctor.

You may get interactive care through:

  • Smart phone
  • The web
  • Mobile App
  • Online Video

While it’s not a cure all, telemedicine helps provide care without limits of distance and time. Often times, visits can happen in a matter of minutes.

“It’s 1am and I don’t feel well!”

Telemedicine is great for unexpected sickness. The ATA explains that one of the advantages of telemedicine is “24/7 access to a health professional.”

24/7 access? Yes! If your health care plan provides telemedicine benefits and you have your smart phone nearby, you can interact with an independently contracted doctor around-the-clock. Come down with the flu while away from home? Did your child wake up with a fever? Often, non-emergency issues can be treated through telemedicine.

Blue Cross and Blue Shield of Illinois (BCBSIL)’s Telemedicine Solution
Virtual Visits, powered by MDLIVE

Some BCBSIL members may be able to use Virtual Visits, powered by MDLIVE.

Independently contracted, board-certified MDLIVE doctors offer consultations 24 hours a day, seven days a week, via mobile app, online video or phone.1 You may receive treatment for many non-emergency medical conditions from a setting that’s convenient for you at home or on the go.

Sometimes, interacting with an MDLIVE doctor may be less costly and more convenient than going to the ER or urgent care. They may also write — and send — prescriptions (when appropriate) to a nearby pharmacy.2

Common uses for virtual visits are:

Seeing a doctor through your computer or phone might not be your thing.  But, you may have the choice of that in-home visit feeling in this growing digital world! And, hey, it’s a good option if you can’t get to your doctor’s office.

Find out if your coverage includes Virtual Visits, powered by MDLIVE by logging into Blue Access for MembersSM  (BAMSM).

1 Internet/Wi-Fi connection is needed for computer access. Data charges may apply.   Check your phone carrier’s plan for details. Non-emergency medical service in Idaho, Montana, New Mexico and Oklahoma is limited to interactive audio/video (video only), along with the ability to prescribe.  Non-emergency medical service in Arkansas is limited to interactive audio/video (video only) for initial consultation, along with the ability to prescribe.  Behavioral Health service is limited to interactive audio/video (video only), along with the ability to prescribe in all states.  Service availability depends on location at the time of consultation.

2 Virtual Visits, Powered by MDLIVE may not be available on all plans. Virtual Visits are subject to the terms and conditions of your benefit plan, including benefits, limitations, and exclusions.   MDLIVE operates subject to state regulations and may not be available in certain states. MDLIVE is not an insurance product nor a prescription fulfillment warehouse. MDLIVE does not guarantee that a prescription will be written. MDLIVE does not prescribe DEA-controlled substances, non-therapeutic drugs and certain other drugs that may be harmful because of their potential for abuse. MDLIVE physicians reserve the right to deny care for potential misuse of services. 

MDLIVE operates and administers the virtual visit program and is solely responsible for its operations and that of its contracted providers. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission.

Blue Cross®, Blue Shield® and the Cross and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.

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