Where Do You Go When You Need Care?

Where Do You Go When You Need Care?

Where Do You Go When You Need Care?

This article is intended for members enrolled in an individual health insurance plan.

You may not know what kind of care you’ll need or when you’ll need it, but you can find out now where to go for different types of care. Then when an issue comes up, you’ll know how to choose the most appropriate place for care that meets your needs.

Use the charts below to help you decide. They show average costs and wait times for typical health issues, like skin problems, sore throat, sinus pain and flu.

Of course, when your injury or illness is serious or life-threatening, call 911 or go to the nearest emergency room.

Where to Go When It Isn’t an Emergency

Where to go when it's not an emergency

If you need advice on how to choose, the 24/7 Nurseline, available in English and Spanish, can help you identify some options. Nurses are available 24 hours a day, seven days a week, to answer your health questions. The 24/7 Nurseline may not be available with all plans. Check your benefits booklet for details.

Where to Go When You Need Immediate Attention

Where to go when you need immediate attention

Provider Finder® Is Your Online Resource

Quickly find your nearest network doctor, hospital or clinic with this easy-to-use online tool. Review provider credentials, search by specialty and read reviews. Use the Cost Estimator to find costs for general health visits as well as specific procedures and more.

To access Provider Finder, log in to Blue Access for MembersSM (BAMSM) and select the Doctors and Hospitals tab.

1. Internet/Wi-Fi connection is needed for computer access. Data charges may apply. Check your cellular data or internet service provider’s plan for details.
2, 3. Virtual Visits may not be available on all plans. Non-emergency medical service in Montana and New Mexico is limited to interactive online video. Non-emergency medical service in Arkansas and Idaho is limited to interactive online video for initial consultation.
MDLIVE® is a separate company that operates and administers Virtual Visits for Blue Cross and Blue Shield of Illinois. MDLIVE is solely responsible for its operations and for those of its contracted providers. MDLIVE® and the MDLIVE logo are registered trademarks of MDLIVE, Inc., and may not be used without permission.
Blue Cross®, Blue Shield® and the Cross and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans. BCBSIL makes no endorsement, representations or warranties regarding third-party vendors and the products and services offered by them.

Originally published 12/30/2019; Revised 2021