Get News & Updates Directly To Your Inbox
Delicious recipes, nutrition tips and"Ask the Dietitian".
Find A Doctor Or Hospital In Your Network.
Marissa’s dad, who is a native Spanish speaker, needs help managing the BCBS public website. As a Customer Advocate, Marissa shows her father how to switch the site to Spanish as well as advise him on how to find Spanish language information.
Find more Health Care One-to-One videos.
FATHER: Marissa, I need your help with some Blue Cross and Blue Shield stuff.
MARISSA: Okay, dad. What do you need?
FATHER: I’m having a hard time understanding their website.
MARISSA: What’s the matter?
FATHER: It’s difficult to understand sometimes and I don’t know all the health insurance terms.
MARISSA: You can actually change the website from English to Spanish if that would be easier.
FATHER: I can? That would be very helpful.
MARISSA: Sure, I’ll show you. See this button in the top right corner? That’s a toggle button. And when you click it you can change the language. See? The virtual assistant, Ask Ivy, changes to Sara instead.
FATHER: That’s wonderful. What else can we change?
MARISSA: You can change your emails from Blue Cross and Blue Shield and your explanation of benefits.
FATHER: How do I do that?
MARISSA: Easy, just sign into your Blue Access for Members account and change preferences under settings by selecting Spanish. Oh, and papi if you want to find a Spanish speaking doctor you can do so by using Provider Finder.
FATHER: That would be very helpful. Thank you, mija.
MARISSA: Can I finally tell you our news now?
MOTHER: Yes, what is it?
FIANCE: What are you wearing to the wedding?
Blue Cross and Blue Shield of Illinois, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association
© Copyright 2023 Health Care Service Corporation. All Rights Reserved.
Telligent is an operating division of Verint Americas, Inc., an independent company that provides and hosts an online community platform for blogging and access to social media for Blue Cross and Blue Shield of Illinois.
File is in portable document format (PDF). To view this file, you may need to install a PDF reader program. Most PDF readers are a free download. One option is Adobe® Reader® which has a built-in screen reader. Other Adobe accessibility tools and information can be downloaded at https://access.adobe.com.
Powered by Telligent