I am trying to track a payment made for 3 claims but I cannot connect with a live representative. I just sent a private message to you.

Hello, I am having great difficulty connecting with a representative to find out where the payment is for 3 claims that were reimbursed on 10/27/2022. The claims were reimbursed by you but payment was not received by us. Can you help me out and advise what happened to it? I sent a Private Message