Get answers to frequently asked questions.
Get answers to frequently asked questions.
How can I get ahold of someone to speak with? I have now been on hold for over an hour!! When you pick the claims option, it gives you 2 options, do you need claims mailing address or have a claim adjusted. NEITHER!!! I need to speak to someone about a denied claim. I have tried using Availity but keep getting a message that they are not able to find the information I inputted. This is so frustrating!!! How are they able to get away with this? Who has time to be on hold this long and get nowhere??? I'm sure they are hoping that I will just hang up at this point. WHAT IS THE PHONE NUMBER TO TALK TO SOMEONE IN CLAIMS!!!!!
Hello, I'm sorry you've had such a frustrating experience. The area that handles claim adjustments will also handle any questions regarding denied claims. For more information on the IVR, please go to https://www.bcbsil.com/docs/provider/il/claims/submission/ivr_caller_guide_claim.pdf.
~ HC
Hello, I'm sorry you've had such a frustrating experience. The area that handles claim adjustments will also handle any questions regarding denied claims. For more information on the IVR, please go to https://www.bcbsil.com/docs/provider/il/claims/submission/ivr_caller_guide_claim.pdf.
~ HC
Blue Cross and Blue Shield of Illinois, a Division of Health Care Service Corporation,
a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association
© Copyright 2024 Health Care Service Corporation. All Rights Reserved.
Telligent is an operating division of Verint Americas, Inc., an independent company that provides and hosts an online community platform for blogging and access to social media for Blue Cross and Blue Shield of Illinois.
File is in portable document format (PDF). To view this file, you may need to install a PDF reader program. Most PDF readers are a free download. One option is Adobe® Reader® which has a built-in screen reader. Other Adobe accessibility tools and information can be downloaded at https://access.adobe.com.
You are leaving this website/app ("site"). This new site may be offered by a vendor or an independent third party. The site may also contain non-Medicare related information. Some sites may require you to agree to their terms of use and privacy policy.
Powered by Telligent