Provider Services Contact

I am attempting to speak to a HUMAN representative at BCBS of IL due to a multiple questions regarding a patient's enrollment, eligibility, and submission of claims due to an error on BCBS of IL's part. The amount of time spent trying to get ahold of someone is ridiculous. I called 4 different phone numbers before searching Google and finding this forum. I went through the FAQs and the only option is to post a question here and then WAIT until a representative (probably a computer) responds to state that they have responded to your personal question. With the number of questions on this forum regarding this, it is a common inquiry and something the company should have addressed years ago. With the time spent on this, I expect that the representatives have nothing going on and I expect an immediate response. 

I have been private messaging BCBS-IL since posting this. They keep promising to have their provider services call within 72 hours (expired 11/5/21 @ 5pm) and I have not spoken to anyone. I messaged again today (11/9/21) and was told that they have notes saying that they spoke to me on Friday 11/5/21 regarding an unrelated issue. I have not spoken to anyone outside of the generic private messages that do not answer my questions. I have filed a complaint with the Illinois Department of Insurance detailing my experience and suggested that they employ live representatives who actually call people and to have those options included in their inefficient IVR. 

Agreed. I found a claims letter from a while ago at our clinic and called the phone number on there and actually got to speak to someone! Try calling 888-896-7682.

Thank you! I saw your post so I was aware.  I will file mine as well I just feel bad for patients that are being affected by their negligence.

Thank you! I saw your post so I was aware.  I will file mine as well I just feel bad for patients that are being affected by their negligence.

Agreed. I found a claims letter from a while ago at our clinic and called the phone number on there and actually got to speak to someone! Try calling 888-896-7682.