Provider Services Contact

I am attempting to speak to a HUMAN representative at BCBS of IL due to a multiple questions regarding a patient's enrollment, eligibility, and submission of claims due to an error on BCBS of IL's part. The amount of time spent trying to get ahold of someone is ridiculous. I called 4 different phone numbers before searching Google and finding this forum. I went through the FAQs and the only option is to post a question here and then WAIT until a representative (probably a computer) responds to state that they have responded to your personal question. With the number of questions on this forum regarding this, it is a common inquiry and something the company should have addressed years ago. With the time spent on this, I expect that the representatives have nothing going on and I expect an immediate response. 

I am attempting to speak to a HUMAN representative at BCBS of IL due to a multiple questions regarding a patient's enrollment, eligibility, and submission of claims due to an error on BCBS of IL's part. The amount of time spent trying to get ahold of someone is ridiculous. I called 4 different phone numbers before searching Google and finding this forum. I went through the FAQs and the only option is to post a question here and then WAIT until a representative (probably a computer) responds to state that they have responded to your personal question. With the number of questions on this forum regarding this, it is a common inquiry and something the company should have addressed years ago. With the time spent on this, I expect that the representatives have nothing going on and I expect an immediate response. 

I did claims adjustment option because I didn't have an option to enter patients info. I entered incorrect claim #, it brought me back to menu and I asked for representative and was transferred!

Thank you! I'm gonna try this now.

This Works! 

My secret tip is to call 800-972-8088. When the prompt comes that asks for the Patient's DOB, enter it in incorrectly three times. After the third time, the automated system will transfer you to a live representative. I hope this helps!!

Agreed. I found a claims letter from a while ago at our clinic and called the phone number on there and actually got to speak to someone! Try calling 888-896-7682.

Thank you! I saw your post so I was aware.  I will file mine as well I just feel bad for patients that are being affected by their negligence.

I did file a complaint to the Illinois Department of Insurance. FYI - BCBS of IL will send you a private message telling you that their provider services will call you back but they wont. Then when you private message again, they will lie and say that they called a specific date and talked to you about a generic reason.

Contact Illinois Dept of Ins at 312-814-2420 & they will help you file your complaint. I have just placed mine

Do you know how many providers are trying to reach a rep????? This is TERRIBLE I have a need for a rep as do the many others on here why would you answer this privately???  This is against my contract and therefore state ins dept needs to be informed