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Need information about how to contact provider services for questions about member benefits or claims.
Contact Information --https://www.bcbsil.com/provider/contact-us
This isn't actually an answer. You're still not able to speak to an actual person calling the provider services number.
I need to be able to talk to someone when I have a question about benefits. Sometimes Availity or the recorded option are not clear. I shouldn't have to jump through hoops to speak to a person, and I certainly shouldn't have to get online and complain to receive a callback. This isn't an issue with other insurance companies.