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Home » Questions And Answers » Provider Services Contact

Provider Services Contact

BCBSIL Connect Team

Need information about how to contact provider services for questions about member benefits or claims.

  • 0

    Hi! I am provider who has been trying to connect to a live agent for the past two days. I even tried calling the members number but when i was transferred it just went back to the automated system. Can someone help me connect to a live agent?

  • 0

    Hello! I am a speech language pathologist who works for a private clinic. I have my NPI. My client is in need of a speech generating device. My client's mother has confirmed that her insurance plan (BCBS IL) will cover the cost of the speech generating device. I, as the provider, am unsure of how to proceed. Who do I need to contact to submit this to her insurance? I am unable to take care of this through your automated system and in need of a real person to assist me. Thank you!

  • 0

    Hello,

    I am having a problem with claims being processed incorrectly for one of my patients and I am not able to take care of this through your automated system.  I need a real person to help me with this please.

  • 0

    Hello,

    we are one of the provider form state of Illinoi trying to reach BCBS community health plan since last week, is anything thing going with the insurance as not able to connect to BCBS community, need help contacting the BCBS Community. We are trying to reach @ 877-860-2837, is there any other way we can connect to BCBS community health plan?? Need assistance for the same.

  • 0

    your provider customer service team is incompetent and disrespectful. Every time i call a provider service rep refuses to escalate the call or provide any adjustments so instead they just release the call/hang up. That is in no way professional or helpful. Train your staff better.

    • 0

      your provider customer service team is incompetent and disrespectful. Every time i call a provider service rep refuses to escalate the call or provide any adjustments so instead they just release the call/hang up. That is in no way professional or helpful. Train your staff better.  

      • 0

        I am a provider and need to speak with a human representative from BCBS asap. Please email me at lauren.hersch@rayoco-op.com about communicating directly with a representative.

      • 0

        Hi! I am provider who has been trying to connect to a live agent for the past two days. I even tried calling the members number but when i was transferred it just went back to the automated system. Can someone help me connect to a live agent.

        • 0 in reply to cranbury19
          Hello, If you could send us a private message, I can have someone from provider services help you. ~ HC
          • 0 in reply to Naplesbiller82
            Hello, I'm very sorry you haven't heard back on this. I've reached out to provider services and asked them to get in touch with you as soon as possible. ~ HC
            • 0 in reply to BCBSIL Connect Team

              I received this same message, as everyone who is asking for help has, and still nothing! I gave all the info requested in private message so I can speak with a live representative, and still no call or response regarding my claims issue. It shouldn't be this difficult to speak to someone regarding questions on claims.

          • 0

            Hello, I am a provider attempting to speak with a representative. I have been trying to reach a live representative for over an hour and I keep being told that "representative is not a valid option" or "a live representative is not needed". Is there any way to reach someone? I have tried going through multiple menu options, but to no avail. Please any help is greatly appreciated.

            • 0 in reply to rcosta23
              Hello, If you could send us a private message, we can have someone help you. ~ HC
              • 0 in reply to BCBSIL Connect Team

                I received this same message, as everyone who is asking for help has, and still nothing! I gave all the info requested in private message so I can speak with a live representative, and still no call or response regarding my claims issue. It shouldn't be this difficult to speak to someone regarding questions on claims.

            • 0

              Hello! I need to talk to a live representative and I'm having a hard time reaching someone. Does anyone have a suggestion? Thank you! 

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