Provider Services Contact

The phone numbers of 800-972-8088, 855-691-8003, 800-572-3089, and 877-860-2837 are all invalid phone numbers when trying to speak to a representative. 

I am attempting to speak to a HUMAN representative at BCBS of IL due to a multiple questions regarding a patient's enrollment, eligibility, and submission of claims due to an error on BCBS of IL's part. The amount of time spent trying to get ahold of someone is ridiculous. I called 4 different phone numbers before searching Google and finding this forum. I went through the FAQs and the only option is to post a question here and then WAIT until a representative (probably a computer) responds to state that they have responded to your personal question. With the number of questions on this forum regarding this, it is a common inquiry and something the company should have addressed years ago. With the time spent on this, I expect that the representatives have nothing going on and I expect an immediate response. 

I will do that. But just so you're aware (and I know you are because this isn't the only post like this), making providers have to wait on an email and then wait for someone to call them is horrible customer service. I'm sure the company doesn't care about this at all, nor does the company care about the providers in service with them who are trying to help these patients. You all need to get it together and start providing people with an option that isn't talking to a robot. It's honestly disgraceful.

Hello, I'm sorry you've had trouble reaching someone. If you could send us a private message, I can have someone from provider services give you a call. ~ Heather

I am a provider needing to speak with someone regarding claims denials. None of the options listed on the IVR are helping me, and I've had to waste time for the last several hours trying to get a hold of an actual representative! I have several patients that I need to speak with somebody about, and this is become absolutely ridiculous. There is no reason it should be this difficult to get a representative on the phone every single time a claims question comes up and it is not a good look for this company. I need someone to contact me directly ASAP.

Hello, I'm responding to you on your private message. ~ Heather

Hello, I am a health care worker sitting in a hospital who has been trying to reach BCBS customer service for 40 minutes. I am told each time that a customer advocate is not allowed. Please advise, this is extremely embarrassing. 

Hello, If you could send us a private message, I can have someone from provider services give you a call. ~ Heather

I have tried every available avenue to get a person on the phone to no avail. I often need to speak to a PERSON regarding BCBS issues that can not be answered through IVR. It is INSANE that a provide is unable to contact your company directly. 

Hello, If you could send us a private message, I can have provider services give you a call. ~ Heather