I have not been able to login to my account for at least 2 months. I keep getting the error message “we currently can’t access your information, please try again later”. The app is up to date. My username and password are correct. I see others are having t

Hi fbobbert, If you have coverage with BCBS New Mexico you will need to sign in to your account on their website, www.bcbsnm.com, as the two states do use different systems. ~ KW

I am having the same issue trying to use the website. I’m actually BCBS New Mexico.  But I think we use the same support.  Please help me get in, it refuses to accept my username or create a new password. 

Hello, I'm responding to you on your private message. ~ HC

I can't make my payment online.  I have been trying for 3 days.  Can someone help? Thank you.

Hello, If you could send us a private message, we can help you with this. ~ HC

I am also having this issue. I just created my account so I can change my primary care provider. Both online and in the app it gives me an error stating “We can't access your information right now. Please try again later or call the Customer Service number on your ID card.” I came here to find out how to fix it but all the responses say to send a private message, so that does not help.

Hi Monica, If you could send us a private message, we can look into why you're receiving this. ~ HC

I am having this same issue. I cannot log in through either the app or on a computer. I get no notification that my information is wrong, just that "We can't access your information right now. Please try again later" -- but "later" never works. 

Hello, I'm responding to you on your private message. ~ HC

It’s October 2025 and I’m still having this problem for entire year. I’ve been able to log in once since we were forced to switch to BCBS in January. They had my birth year recorded 1983 instead 1993, too. They can’t get nothing right and maybe that’s affecting my ability to login?