Get answers to frequently asked questions.
Get answers to frequently asked questions.
Every time I call provider services it says that speaking to a live agent is not available and then tells me to hang up. I have time sensitive questions and I am being given the run around via email. I need to request more visits for a patient with a soft maximum (PT). Does anyone have any information on how to submit this request? a fax number and documents needed would be a great start!
Thanks
I sent a PM
Hello, We can ask our provider team to assist you with this if you'd like to send us a private message. ~ KW
Blue Cross and Blue Shield of Illinois, a Division of Health Care Service Corporation,
a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association
© Copyright 2025 Health Care Service Corporation. All Rights Reserved.
Verint is an operating division of Verint Americas, Inc., an independent company that provides and hosts an online community platform for blogging and access to social media for Blue Cross and Blue Shield of Illinois.
File is in portable document format (PDF). To view this file, you may need to install a PDF reader program. Most PDF readers are a free download. One option is Adobe® Reader® which has a built-in screen reader. Other Adobe accessibility tools and information can be downloaded at https://access.adobe.com.
You are leaving this website/app ("site"). This new site may be offered by a vendor or an independent third party. The site may also contain non-Medicare related information. Some sites may require you to agree to their terms of use and privacy policy.
Powered by Verint