GETTING HELP on PHONE and WEBSITE!!!!

Why is it so hard to talk to a representative on the phone? The menu asks if you are a member, provider, etc. and then you say member, but it takes you to the provider menu and asks for an NPI number? I don't have one! It is EXTREMELY FRUSTRATING when all I want to do is talk to a representative about getting an extra ID card because they didn't send me enough for my dependents (or other questions on other occasions). I tried the website but it won't let me login and then locks me out for 1/2 hour. It's enough to make me want to change my insurance the next time I get a chance. Don't they want their members to talk to representatives? The menus are all screwed up. SOMEONE needs to take a look at these problems!

0 BCBSIL Connect Team 5 days ago in reply to RHONDALARKIN

I can pass along this feedback, however this is how the system is intended to work. ~ HC
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0 RHONDALARKIN 5 days ago in reply to BCBSIL Connect Team

But I tell them I'm a MEMBER. If it doesn't need you to respond if you're a member or provider, why does it ask this? I also tell them I don't have an NPI number and that I want to talk to a representative. It won't allow me to talk to ANYONE to explain why I'm calling. This should be CORRECTED so actual MEMBERS can talk to representatives regardless of the number they are calling from. The website is also screwed up in a major way. I tried for two hours to log in and it kept freezing me out. This is ridiculous!
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0 BCBSIL Connect Team 5 days ago

Hello, Once a phone number has been determined to belong to a provider, it will automatically route to provider services. We recommend using a different phone number when calling as a member. ~ HC
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GETTING HELP on PHONE and WEBSITE!!!!