Get answers to frequently asked questions.
Why is it so hard to talk to a representative on the phone? The menu asks if you are a member, provider, etc. and then you say member, but it takes you to the provider menu and asks for an NPI number? I don't have one! It is EXTREMELY FRUSTRATING when all I want to do is talk to a representative about getting an extra ID card because they didn't send me enough for my dependents (or other questions on other occasions). I tried the website but it won't let me login and then locks me out for 1/2 hour. It's enough to make me want to change my insurance the next time I get a chance. Don't they want their members to talk to representatives? The menus are all screwed up. SOMEONE needs to take a look at these problems!
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