Copay for the physician vs. the facility

What I see on Availity is vague regarding what is collected for the provider doing the surgery vs. the facility. It looks like the facility collects a $100 copay and that the physician may just be paid at 100% I want to verify this information, but no matter what queue I try to go through it says, "TRANSFER TO A CUSTOMER SERVICE REPRESENTATIVE IS NOT A VALID OPTION" Please help!!!!!!!