Summary of Benefits vs. Policy language

I would be happy to- but is this public? Or is this just a private message between your team and me?

I have sent in my appeals (appealing the deductible applied to a diagnostic service and an outpatient surgery- if you have Blue Precision Gold HMO 001, you will see in the policy booklet that these shouldn't have deductible applied to it) and still have not received answers. There is still quite a discrepancy between the Summary of Benefits and my Policy booklet. I have a deductible. We all know it applies to some things and not others, right? So, how do we find out what it applies to and what it doesn't? You read your booklet, right? Well, I have read my booklet. I have noticed that IT WILL STATE WHEN DEDUCTIBLE APPLIES. When it does not, it simply states "No charge, none, or 100% (coverage)". If I cannot rely on this language- what can I rely on???? Either my appeal was denied erroneously, or the policy booklet needs to be re-written. I even said this in my appeal- but it was not responded to in nuance, the way that I detailed my argument- it just gave me a blanket statement that I have a deductible, which was not met, therefore I owe it. NO response to the stipulations listed in my booklet. REALLY?!

Great! I will get that over to one of my team members who will review your information.
Thanks!

Great! I will get that over to one of my team members who will review your information.
Thanks!

I have sent in my appeals (appealing the deductible applied to a diagnostic service and an outpatient surgery- if you have Blue Precision Gold HMO 001, you will see in the policy booklet that these shouldn't have deductible applied to it) and still have not received answers. There is still quite a discrepancy between the Summary of Benefits and my Policy booklet. I have a deductible. We all know it applies to some things and not others, right? So, how do we find out what it applies to and what it doesn't? You read your booklet, right? Well, I have read my booklet. I have noticed that IT WILL STATE WHEN DEDUCTIBLE APPLIES. When it does not, it simply states "No charge, none, or 100% (coverage)". If I cannot rely on this language- what can I rely on???? Either my appeal was denied erroneously, or the policy booklet needs to be re-written. I even said this in my appeal- but it was not responded to in nuance, the way that I detailed my argument- it just gave me a blanket statement that I have a deductible, which was not met, therefore I owe it. NO response to the stipulations listed in my booklet. REALLY?!