Get answers to frequently asked questions.
Log in to our community to ask questions, rate articles, comment and more.
Based on BCBS (IL) email saying we could see therapists on MDLive at no copayment , I signed up and did 3 sessions. On the app, I owe $0 because it is a "behavioral health" service . However I called my Medical Group and they the therapist I am seeing is not part of hteir medical group. I am confused, will I be paying out of pocket for these sessions or do I owe $0.
I thought this was a new service meant to help us with the Coronavirus stress but I wonder if it was applicable to me since my insurance generally does not give me therapy sessions.
I have been calling but the whole thing is very stressful and I keep being transferred and get no response.
Any advice would be great. Thanks
Hello, I'm responding to you on your private message. ~ Heather
Thanks a lot !