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It is impossible to reach a provider/claims advocate when claims have been processed incorrectly, or not processed at all. I understand that this is a way to frustrate providers and members; mission accomplished! This seems like a very bad business practice. But, that's typical of for-profit insurance plans.
HOW DO YOU TALK TO A HUMAN ON THE PHONE?
Hi Matthew, I'm responding to you on your private message. ~ Heather
Thank you. That's great. But this seems like a systemic issue that I'm sure the BCBSIL community would like an answer and guidance on.
You should tell the community how to connect with your customer service team without having to create a BCBSIL community account and publicly harangue you all on here.