How come the option to talk to a human being has been disabled?

It is impossible to reach a provider/claims advocate when claims have been processed incorrectly, or not processed at all.  I understand that this is a way to frustrate providers and members; mission accomplished!  This seems like a very bad business practice.  But, that's typical of for-profit insurance plans.

HOW DO YOU TALK TO A HUMAN ON THE PHONE?

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