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It is impossible to reach a provider/claims advocate when claims have been processed incorrectly, or not processed at all. I understand that this is a way to frustrate providers and members; mission accomplished! This seems like a very bad business practice. But, that's typical of for-profit insurance plans.
HOW DO YOU TALK TO A HUMAN ON THE PHONE?
Ok.
If you need to speak with customer service regarding a claim, call the number on the back of the card.
Pick claims.
Pick claim adjustment.
If your claim# has 6 zeros at the beginning, leave off the first four when reading the claim number to the IVR.
At that point, you should be able to talk to a human being.
Now, whether they will be able to satisfy your request is something else entirely...
Unsure why BCBS IL does not want this information public and is only posting it through direct messages and personal phone calls, but..
ENJOY THE INFORMATION WHILE IT IS ON THIS SCREEN!
Hi Matthew, Thank you for posting these helpful tips. The reason we respond through private message is because often times we need your personal information to look into the situation and privacy laws do not allow us to discuss your personal health information publicly. ~ Heather
Personal health information has nothing to do with having an phone option to connect to a provider services representative. BCBSIL has deliberately hid that option from any provider trying to contact them by phone.