How can a provider get a hold of someone directly on the phone? I am not having success using the provider line.

How can a provider get a hold of someone directly on the phone?  I am not having success using the provider line.

I really need some assistance as soon as possible. 

Parents
  • I have to call and sit on hold for an hour at least every time to reach a representative. The worst part is that they will not help us providers unless we have a claim number. Our contract is with BCBS of Illinois not Availity that they keep sending us to look at...just horrible.

Reply
  • I have to call and sit on hold for an hour at least every time to reach a representative. The worst part is that they will not help us providers unless we have a claim number. Our contract is with BCBS of Illinois not Availity that they keep sending us to look at...just horrible.

Children
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