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I've gone thru every option of the automated system I can and still cannot get the answer I need! Why is a Customer Care Advocate not a option when the automated system cannot answer my question(s)? Why is this such a hassle?
My secret tip is to call Provider Services (800-972-8088 is the number I use). When asked for the patient's DOB, enter it incorrectly three times. After the third time, the automated system will transfer you to a live representative. I hope this helps!