Why is the provider phone number not available for providers to view? I need to speak with someone today about benefit limitations for a patient.

Question

I've gone thru every option of the automated system I can and still cannot get the answer I need! Why is a Customer Care Advocate not a option when the automated system cannot answer my question(s)? Why is this such a hassle?

Forlifetherapy · Answer

Good luck! We find it helpful to enter the date of birth INCORRECTLY 3 times. If you go to the link below, go to the right of the page (at the top) and click on " Eligibility and Benefits - IVR Caller Guide ". On Page 5 if you are in blue, you will be unable to speak to a representative because "the IVR information should be sufficient". Choose any option in black and they swear you should be able to speak to anyone. No promises though! 
 www.bcbsil.com/.../eligibility_benefits.html

FAQs

Why is the provider phone number not available for providers to view? I need to speak with someone today about benefit limitations for a patient.