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I've gone thru every option of the automated system I can and still cannot get the answer I need! Why is a Customer Care Advocate not a option when the automated system cannot answer my question(s)? Why is this such a hassle?
Not sure why this company insists on using private messaging platform for help. I have not gotten an answer to my question and now I'm told someone will have to call ME instead. This is insane. I just…
Good luck! We find it helpful to enter the date of birth INCORRECTLY 3 times. If you go to the link below, go to the right of the page (at the top) and click on "Eligibility and Benefits - IVR Caller Guide". On Page 5 if you are in blue, you will be unable to speak to a representative because "the IVR information should be sufficient". Choose any option in black and they swear you should be able to speak to anyone. No promises though!
www.bcbsil.com/.../eligibility_benefits.html
My secret tip is to call Provider Services (800-972-8088 is the number I use). When asked for the patient's DOB, enter it incorrectly three times. After the third time, the automated system will transfer you to a live representative. I hope this helps!
Hi John, We have responded to your private message. ~ Kayla
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Laura, We ask you to send us a private message because we do not want to ask for your information publicly. Our provider services department is not available through this website, which is why I've asked them to contact you by phone. ~ Kayla
Not sure why this company insists on using private messaging platform for help. I have not gotten an answer to my question and now I'm told someone will have to call ME instead. This is insane. I just need to speak with someone. Why is this company making it so difficult for providers???
Hi Laura, We have responded to your private message. ~ Kayla