I've gone thru every option of the automated system I can and still cannot get the answer I need! Why is a Customer Care Advocate not a option when the automated system cannot answer my question(s)? Why is this such a hassle?
Not sure why this company insists on using private messaging platform for help. I have not gotten an answer to my question and now I'm told someone will have to call ME instead. This is insane. I just…
Hi Laura, We have responded to your private message. ~ Kayla
Not sure why this company insists on using private messaging platform for help. I have not gotten an answer to my question and now I'm told someone will have to call ME instead. This is insane. I just need to speak with someone. Why is this company making it so difficult for providers???
Laura, We ask you to send us a private message because we do not want to ask for your information publicly. Our provider services department is not available through this website, which is why I've asked them to contact you by phone. ~ Kayla
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Hi John, We have responded to your private message. ~ Kayla