I called customer assistance around October 16 and they said they would audit my claim that I had reached my deductible of $5200, yet I was being billed beyond that. claim # 1-5473526792. No response in over 90 days. Help.

I called customer assistance around October 16 and they said they would audit my claim that I had reached my deductible of $5200, yet I was being billed beyond that.  claim # 1-5473526792.  No response in over 90 days.  Help.

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