Get answers to frequently asked questions.
Log in to our community to ask questions, rate articles, comment and more.
I have 4 clients that I was paid twice for. Once as myself and as my provider name. I wanted to talk to someone about this. Also I got a check form you that is paid twice two. Do not know where to send this back. Please help me. I can provide clients name etc
Hello, If you could send us a private message, I can have someone help you with this. ~ Heather
I have finished my clients. The issue is I just became group. We are Ohana Counseling Center, LLC. NPI #1578176632. Our tax ID is 831083243. I put this in SimplePractice and was rejected. So I changed it to solo and was confirmed. Why? I don't understand. And then I got a check in the mail #88556273 for Ohana.
1) Why are Ohana checks coming in the mail? It should be automatically processed in my bank. I don't want the check because its paid twice. What do I do?
2) Do I have the correct info above to be seen as a group and if so why doesn't SimplePractice see this?
Thank you. I have sent this over to our provider services team. ~ Heather
Ohana Counseling Practice
310 E. High St
Morris, IL 60450
815-242-0277
marlyliolcpc@gmail.com
I understand your concerns. In order to look into this, we will need to ask for some contact information. If you could send us a private message, we can look into this. ~ Heather