Hello, I am a provider and I got a stack of mail saying I owe back money, claim paid twice. Please help me.

Hello, If you could send us a private message, I can have someone help you with this. ~ Heather

I have finished my clients. The issue is I just became group. We are Ohana Counseling Center, LLC. NPI #1578176632. Our tax ID is 831083243. I put this in SimplePractice and was rejected. So I changed it to solo and was confirmed. Why? I don't understand. And then I got a check in the mail #88556273 for Ohana.

1) Why are Ohana checks coming in the mail? It should be automatically processed in my bank. I don't want the check because its paid twice. What do I do?

2) Do I have the correct info above to be seen as a group and if so why doesn't SimplePractice see this?

I have finished my clients. The issue is I just became group. We are Ohana Counseling Center, LLC. NPI #1578176632. Our tax ID is 831083243. I put this in SimplePractice and was rejected. So I changed it to solo and was confirmed. Why? I don't understand. And then I got a check in the mail #88556273 for Ohana.

1) Why are Ohana checks coming in the mail? It should be automatically processed in my bank. I don't want the check because its paid twice. What do I do?

2) Do I have the correct info above to be seen as a group and if so why doesn't SimplePractice see this?

Thank you. I have sent this over to our provider services team. ~ Heather

Ohana Counseling Practice

310 E. High St

Morris, IL 60450

815-242-0277

marlyliolcpc@gmail.com

I understand your concerns. In order to look into this, we will need to ask for some contact information. If you could send us a private message, we can look into this. ~ Heather