Hello, I am a provider and I got a stack of mail saying I owe back money, claim paid twice. Please help me.

I have 4 clients that I was paid twice for. Once as myself and as my provider name. I wanted to talk to someone about this. Also I got a check form you that is paid twice two. Do not know where to send this back. Please help me. I can provide clients name etc

Parents
  • Hello, If you could send us a private message, I can have someone help you with this. ~ Heather

  • I have finished my clients. The issue is I just became group. We are Ohana Counseling Center, LLC. NPI #1578176632. Our tax ID is 831083243. I put this in SimplePractice and was rejected. So I changed it to solo and was confirmed. Why? I don't understand. And then I got a check in the mail #88556273 for Ohana.

    1) Why are Ohana checks coming in the mail? It should be automatically processed in my bank. I don't want the check because its paid twice. What do I do?

    2) Do I have the correct info above to be seen as a group and if so why doesn't SimplePractice see this?

Reply
  • I have finished my clients. The issue is I just became group. We are Ohana Counseling Center, LLC. NPI #1578176632. Our tax ID is 831083243. I put this in SimplePractice and was rejected. So I changed it to solo and was confirmed. Why? I don't understand. And then I got a check in the mail #88556273 for Ohana.

    1) Why are Ohana checks coming in the mail? It should be automatically processed in my bank. I don't want the check because its paid twice. What do I do?

    2) Do I have the correct info above to be seen as a group and if so why doesn't SimplePractice see this?

Children
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