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Home » Questions And Answers » I am a provider and need to ask specific benefit questions for physical therapy. How do I talk to someone live?

I am a provider and need to ask specific benefit questions for physical therapy. How do I talk to someone live?

Jamiek
over 3 years ago

I am a provider and need to ask specific benefit questions for physical therapy.  How do I talk to someone live?

I have tried EVERY PHONE NUMBER - they all lead to the IVR.  Terrible customer service!

Parents
  • 0 over 2 years ago

    My secret tip to speak to a live rep is to call Provider Services (800-972-8088 is the number I use). When asked for the patient's DOB, enter it incorrectly three times. After the third time, the automated system will transfer you to a live representative. I hope this helps!

Reply
  • 0 over 2 years ago

    My secret tip to speak to a live rep is to call Provider Services (800-972-8088 is the number I use). When asked for the patient's DOB, enter it incorrectly three times. After the third time, the automated system will transfer you to a live representative. I hope this helps!

Children
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