I am a provider and need to ask specific benefit questions for physical therapy. How do I talk to someone live?

Jamiek over 3 years ago

I am a provider and need to ask specific benefit questions for physical therapy. How do I talk to someone live?

I have tried EVERY PHONE NUMBER - they all lead to the IVR. Terrible customer service!

Parents

0 Forlifetherapy over 2 years ago

Good luck! We find it helpful to enter the date of birth INCORRECTLY 3 times. If you go to the link below, go to the right of the page (at the top) and click on "Eligibility and Benefits - IVR Caller Guide". On Page 5 if you are in blue, you will be unable to speak to a representative because "the IVR information should be sufficient". Choose any option in black and they swear you should be able to speak to anyone. No promises though!

www.bcbsil.com/.../eligibility_benefits.html
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0 Forlifetherapy over 2 years ago

Good luck! We find it helpful to enter the date of birth INCORRECTLY 3 times. If you go to the link below, go to the right of the page (at the top) and click on "Eligibility and Benefits - IVR Caller Guide". On Page 5 if you are in blue, you will be unable to speak to a representative because "the IVR information should be sufficient". Choose any option in black and they swear you should be able to speak to anyone. No promises though!

www.bcbsil.com/.../eligibility_benefits.html
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