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Good luck! We find it helpful to enter the date of birth INCORRECTLY 3 times. If you go to the link below, go to the right of the page (at the top) and click on "Eligibility and Benefits - IVR Caller Guide". On Page 5 if you are in blue, you will be unable to speak to a representative because "the IVR information should be sufficient". Choose any option in black and they swear you should be able to speak to anyone. No promises though!
www.bcbsil.com/.../eligibility_benefits.html
My secret tip to speak to a live rep is to call Provider Services (800-972-8088 is the number I use). When asked for the patient's DOB, enter it incorrectly three times. After the third time, the automated system will transfer you to a live representative. I hope this helps!