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It is ridiculous the way that this health plan works. I have been trying for 2 days to try and speak to someone and I tried every damn number on earth and I can't seem to speak to anyone. Maybe we should inform the patients who have this plan to switch to something else because this is absurd!!!!!!! I have also sent a private message!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Good luck! We find it helpful to enter the date of birth INCORRECTLY 3 times. If you go to the link below, go to the right of the page (at the top) and click on "Eligibility and Benefits - IVR Caller Guide". On Page 5 if you are in blue, you will be unable to speak to a representative because "the IVR information should be sufficient". Choose any option in black and they swear you should be able to speak to anyone. No promises though!
www.bcbsil.com/.../eligibility_benefits.html
My secret tip is to call Provider Services (800-972-8088 is the number I use). When asked for the patient's DOB, enter it incorrectly three times. After the third time, the automated system will transfer you to a live representative. I hope this helps!
We have responded to your private message. You can review our contact information on our website if you'd like - https://www.bcbsil.com/provider/contact_us.html ~ Kayla
Is there not a # that I, MYSELF can call to reach someone to speak to? I think everyone on this comment board would appreciate that better.
Hello, We will be responding to your private message about this issue. ~ Kayla