Get answers to frequently asked questions.
Get answers to frequently asked questions.
It is ridiculous the way that this health plan works. I have been trying for 2 days to try and speak to someone and I tried every damn number on earth and I can't seem to speak to anyone. Maybe we should inform the patients who have this plan to switch to something else because this is absurd!!!!!!! I have also sent a private message!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Good luck! We find it helpful to enter the date of birth INCORRECTLY 3 times. If you go to the link below, go to the right of the page (at the top) and click on "Eligibility and Benefits - IVR Caller Guide". On Page 5 if you are in blue, you will be unable to speak to a representative because "the IVR information should be sufficient". Choose any option in black and they swear you should be able to speak to anyone. No promises though!
My secret tip is to call Provider Services (800-972-8088 is the number I use). When asked for the patient's DOB, enter it incorrectly three times. After the third time, the automated system will transfer you to a live representative. I hope this helps!
We have responded to your private message. You can review our contact information on our website if you'd like - https://www.bcbsil.com/provider/contact_us.html ~ Kayla
Is there not a # that I, MYSELF can call to reach someone to speak to? I think everyone on this comment board would appreciate that better.
Hello, We will be responding to your private message about this issue. ~ Kayla
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