Get answers to frequently asked questions.
Log in to our community to ask questions, rate articles, comment and more.
I called customer service and was told it was okay to get a covid test where I had been able to find an appointment for my son. Not much available at the time. Also called his doctor and asked to confirm I didn't need a referral. Today I received a letter that my claim was denied because out of network? How do I go about getting this covered? Especially frustrated because I called to confirm both doctor and insurance to make sure it was okay. Doctor would see me in office anyway with him.
Hello, I've responded to you on your private message. ~ Heather