Answers to questionswe get asked the most.
Log in to our community to ask questions, rate articles, comment and more.
How do I as a provider get through to a human. I have questions on claim status based on what availity is showing and all I get is automated. Terrible way to operate. BCBS used to be the best, now is the worst in customer service.
Hi Maria, I'm sorry you're having trouble reaching someone. If you could send us a private message, I can have someone from provider services give you a call. ~ Heather
My secret tip is to call the provider line (800-972-8088 is the number I use). When asked for the patient's DOB, enter it incorrectly three times. After the third time, the automated system will transfer you to a live representative. I hope this helps!
Good luck! We find it helpful to enter the date of birth INCORRECTLY 3 times. If you go to the link below, go to the right of the page (at the top) and click on "Eligibility and Benefits - IVR Caller Guide". On Page 5 if you are in blue, you will be unable to speak to a representative because "the IVR information should be sufficient". Choose any option in black and they swear you should be able to speak to anyone. No promises though!
A Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association© Copyright 2021 Health Care Service Corporation. All Rights Reserved.
Telligent is an operating division of Verint Americas, Inc., an independent company that provides and hosts an online community platform for blogging and access to social media for Blue Cross and Blue Shield of Illinois.
File is in portable document format (PDF). To view this file, you may need to install a PDF reader program. Most PDF readers are a free download. One option is Adobe® Reader® which has a built-in screen reader. Other Adobe accessibility tools and information can be downloaded at http://access.adobe.com.