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I am a provider needing to speak with someone regarding claims denials. None of the options listed on the IVR are helping me, and I've had to waste time for the last several hours trying to get a hold of an actual representative! I have several patients that I need to speak with somebody about, and this is become absolutely ridiculous. There is no reason it should be this difficult to get a representative on the phone every single time a claims question comes up and it is not a good look for this company. I need someone to contact me directly ASAP.
Good luck! We find it helpful to enter the date of birth INCORRECTLY 3 times. If you go to the link below, go to the right of the page (at the top) and click on "Eligibility and Benefits - IVR Caller Guide". On Page 5 if you are in blue, you will be unable to speak to a representative because "the IVR information should be sufficient". Choose any option in black and they swear you should be able to speak to anyone. No promises though!
I appreciate that. It's still just so mind blowing to me that these are the lengths we as providers have to go to, and how little transparency there is.
Agree! I think we even got the tip on the birthday from Sharlee also :)
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