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I am wondering why absolutely NONE of the provider phone numbers will allow a providers office to speak with a HUMAN REPRESENTATIVE. Availity is not giving a clear explanation of benefits and neither are the AUTOMATED BCBS of Illinois provider phone lines. This is extremely frustrating and and huge waste of our staffs time.
I was just able to speak to a human representative at 1-888-986-7682. Write that number down somewhere!
THANK YOU SO MUCH!!!!!!