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I am wondering why absolutely NONE of the provider phone numbers will allow a providers office to speak with a HUMAN REPRESENTATIVE. Availity is not giving a clear explanation of benefits and neither are the AUTOMATED BCBS of Illinois provider phone lines. This is extremely frustrating and and huge waste of our staffs time.
doesn't work, to a dental implant place
My secret tip is to put the patient's DOB in incorrectly three times. After the third time, the automated system will transfer you to a live representative.
THANK YOU SO MUCH!!!!!!
I was just able to speak to a human representative at 1-888-986-7682. Write that number down somewhere!
FYI - BCBS of IL will send you a private message telling you that their provider services will call you back but they wont. Then when you private message again, they will lie and say that they called a specific date and talked to you about a generic reason.
There is a button on the right hand side of the page here that you can click to send a private message. ~ Kayla
And how do we do that?
Hi Crystal, If you'd like to send us a private message we can have someone from provider services call you to help. ~ Kayla
I have the SAME question!! This is ridiculous I have an issue on 2 patients and just keep being told I cant speak to someone!!!