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I am wondering why absolutely NONE of the provider phone numbers will allow a providers office to speak with a HUMAN REPRESENTATIVE. Availity is not giving a clear explanation of benefits and neither are the AUTOMATED BCBS of Illinois provider phone lines. This is extremely frustrating and and huge waste of our staffs time.
My secret tip is to put the patient's DOB in incorrectly three times. After the third time, the automated system will transfer you to a live representative.
doesn't work, to a dental implant place
THANK YOU SO MUCH!!!!!!
I was just able to speak to a human representative at 1-888-986-7682. Write that number down somewhere!
FYI - BCBS of IL will send you a private message telling you that their provider services will call you back but they wont. Then when you private message again, they will lie and say that they called a specific date and talked to you about a generic reason.
There is a button on the right hand side of the page here that you can click to send a private message. ~ Kayla
And how do we do that?
Hi Crystal, If you'd like to send us a private message we can have someone from provider services call you to help. ~ Kayla
I have the SAME question!! This is ridiculous I have an issue on 2 patients and just keep being told I cant speak to someone!!!
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