Survey Says...

Survey Says...

Survey Says...

If you are a member, you may get the Consumer Assessment of Healthcare Providers (CAHPS) survey in the mail. The CAHPS survey is delivered March through June each year to get insight about your experiences over the past six months. 

The survey asks members to rate the health plan, the health plan quality, and the drug plan, as well as provide feedback in several areas including:  

  • Getting needed care
  • Getting appointments and care quickly  
  • Doctors who communicate well (reported to contracts - not reported to consumers)  
  • Customer service  
  • Getting needed prescription drugs (MAPD and PDP)  
  • Care coordination 

Members are chosen to participate at random. To be eligible to participate if selected, you must meet some criteria, including being enrolled in a Medicare Advantage plan or a Prescription Drug plan for at least six months. If selected, you will first receive a pre-notification letter and then the survey will mail separately the following week. If your completed survey is not received, you may also receive a follow-up mailing, inclusive of the survey.   

Your responses help us to know what we're doing well and how we can serve you better. If selected, please complete the survey. Your feedback is appreciated. And remember – if you have questions or problems at any time, call the Customer Service phone number on the back of your member ID card. We'll be happy to help you! 

Important Plan Information