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The survey is conducted by the Centers for Medicare and Medicaid (CMS) on an annual basis and has the purpose of gathering information related to your care. A random sample of members is selected to participate in the survey; two years later the same members receive a follow-up survey.
The survey includes questions related to physical and mental health, as well as:
Your responses to this survey help us better understand and address your health needs.
Eligible members must meet some criteria, including being enrolled in a Medicare Advantage plan or a Prescription Drug plan for at least six months. If you choose to join our survey, you will first receive a pre-notification letter and then the survey will mail separately the following week. You may also receive a follow-up mailing, inclusive of the survey, if you don’t complete the first one.
If you receive the mail-in survey or get a phone call, please complete it. Your feedback is appreciated.
Originally published 4/23/2019; Revised 2021
Blue Cross and Blue Shield of Illinois, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association
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