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First, if you chose electronic delivery of materials when you completed your application, we’ll send you a series of emails with details about your plan to help you get the most out of your coverage. This is a great opportunity to take note of your plan name and key financial details like premium payments, copay amounts, your deductible and your out-of-pocket maximum. If you chose delivery of materials by mail, a letter covering the same subjects is on its way.
If you’re a new member for 2027, you’ll get a new member ID card in the mail. If you’re a renewing member for 2027 and you changed plans, you’ll get a new member ID card in the mail. If you kept the same plan, you won't receive a new physical card. Your current physical card will continue to work, and your digital ID card will be updated.
Members can access your digital ID card anytime in your online member account or the BCBSIL App.
It’s good to have your member ID card with you at all times, especially when you see a doctor or fill a prescription. Key information on your member ID card includes your member ID number, customer service phone numbers, your deductible, and your out-of-pocket maximum.
Shortly after you get your member ID card, you’ll receive your benefit book. If you chose electronic delivery of materials when you completed your application, you will get an email notice that your benefit book is available to view in your member account. If you did not choose electronic delivery, it will come in the mail in a 9- by 13-inch envelope. Be sure to review and save this book. It contains detailed information about your benefits, several summary documents for easy reference and forms you may need.
We offer several convenient ways you can get important information about your benefits and how to use them. You can use these online resources any time to get the information you need.
Application Tracker
Do you want to check the status of your application? You can track your application's progress online. Just have your user ID and tracking ID from your application status email handy.
Online Member Account
Your online member account is available at your fingertips anytime. Need to find a provider in your plan's network? Don’t know what your copay is? Questions about a claim? Want to know what drugs are covered by your plan or which pharmacies are in your plan's network? Access all of this and more anytime you need it in your member account.
BCBSIL App: Download the BCBSIL App and register for access to your member account on your mobile device to:
Prefer your desktop or laptop computer? Register for your online member account at bcbsil.com/member.
Blue Cross and Blue Shield of Illinois, a Division of Health Care Service Corporation,
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