How Do I Update my Communication Preferences?

VICTOR: I'm Victor, and I'm meeting with a Blue Cross and Blue Shield customer advocate to discuss how I want my health care information. I get a lot of communications about my health coverage, and sometimes I feel like I miss important information because I don't check my email all that often. Is there any way to change my preferences?

BCBS ADVOCATE: Yes, you can do that on the website. Blue Cross Blue Shield allows you to update your communication preferences to specify what methods work best for you.

VICTOR: That's great. I was worried it would be difficult to update my information.

BCBS ADVOCATE: Not at all. This not only helps us communicate more consistently with our members, but it allows us to have the most accurate and up-to-date contact information.

VICTOR: That makes sense.

BCBS ADVOCATE: You can also use email or text notifications as preferred methods of communications regarding your plan so you don't miss anything important.

VICTOR: Wow. That's convenient. It's hard to remember everything in my health plan, and this option sounds like it will be very helpful.

BCBS ADVOCATE: I'm glad you agree. With the ability to let you choose your preferred contact method, we can provide you with more immediate access to billing materials.

VICTOR: That's nice, because health bills and payments can get confusing. Is there a certain place I should look on the website?

BCBS ADVOCATE: Yes, you can access it by logging into the Blue Access for members account, the under Settings tab, then choose Preferences.

VICTOR: I really appreciate all this effort to make sure I'm getting the communications I need. It's nice to know that changing my information will be an easy process. Thanks.

BCBS ADVOCATE: You're welcome.

NARRATOR: For more information, call the number on your member ID card or visit our website at BCBSIL.com.