I just want my agent of record to be "VIA Benefits" on the changeover in January to a BCBS advantage plan.

"VIA Benefits" should show as my agent of record for my employer's benefits to continue with my reimbursement in the new year.  I did not know that I should have used them instead of just changing thru someone else.  I called and was switched 5 times and the last time I was cut off.  Please someone should be able to do this simple request.  Thanks

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