Get answers to frequently asked questions.
Log in to our community to ask questions, rate articles, comment and more.
Is the website down?
Everytime I attempt to login on either the full site or the app I receive a message that simply says error. Doesn't tell me what kind of error. I have reset my password and that has done nothing. This has been going on for days! Any help would be appreciated.
Same! I reached out to them last month about this and received no response. I had to use the feedback survey because they don't list appropriate contact information on their contact page. Unacceptable.
Hello, I'm sorry you've been having trouble logging in. If you could send us a private message, I can have our team help you with this. ~ HC
Hello, If you could send us a private message, I can have someone look into your situation. ~ HC
Had this same issue. My account apparently "did not exist" or whatever it was saying, so i just had to reset everything/change my password i believe. its clear there have been recent issues with both the websites and phone number. I see that changes were made to the main site, so i wouldnt be surprised if theyre updating things and screwing up stuff without any warning to their members
Hello, I'm sorry you've had such a frustrating experience. We request a private message because we need to collect personal information in order to look into your situation, and privacy laws do not allow us to do that publicly. If you would like to send us a private message our team can look into why you're having trouble getting logged in. Otherwise you can call the customer service number on your ID card and they can assist you as well. ~ HC