Need to speak to someone!!!

I am a behavioral health provider. I have been in network with you for around 15 years. I just needed to change the address where you send my reimbursement. My biller changed it thru Office Ally and they said the problem is on your end and I need to speak to someone. I have spent several DAYS trying to get a human on the phone. I have not been paid since APRIL. Please please please can I get some help?

Laura Rosenberg MA LCPC


  • Hi Laura, I'm sorry you've had so much difficulty with this. You will need to speak with provider relations about this. You can reach them by email at or by calling 217-862-5410. Please also be aware that our privacy policy does not allow the posting of personal information on a public post so we would ask that you delete this post. ~ HC