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Need information about how to contact provider services for questions about member benefits or claims.
How do I as a provider get through to a human. I have questions on claim status based on what availity is showing and all I get is automated. Terrible way to operate. BCBS used to be the best, now is the worst in customer service.
My secret tip is to call the provider line (800-972-8088 is the number I use). When asked for the patient's DOB, enter it incorrectly three times. After the third time, the automated system will transfer you to a live representative. I hope this helps!