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Need information about how to contact provider services for questions about member benefits or claims.
How do I as a provider get through to a human. I have questions on claim status based on what availity is showing and all I get is automated. Terrible way to operate. BCBS used to be the best, now is the worst in customer service.
Good luck! We find it helpful to enter the date of birth INCORRECTLY 3 times. If you go to the link below, go to the right of the page (at the top) and click on "Eligibility and Benefits - IVR Caller Guide". On Page 5 if you are in blue, you will be unable to speak to a representative because "the IVR information should be sufficient". Choose any option in black and they swear you should be able to speak to anyone. No promises though!
www.bcbsil.com/.../eligibility_benefits.html
My secret tip is to call the provider line (800-972-8088 is the number I use). When asked for the patient's DOB, enter it incorrectly three times. After the third time, the automated system will transfer you to a live representative. I hope this helps!
Hi Maria, I'm sorry you're having trouble reaching someone. If you could send us a private message, I can have someone from provider services give you a call. ~ Heather