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Need information about how to contact provider services for questions about member benefits or claims.
How do I as a provider get through to a human. I have questions on claim status based on what availity is showing and all I get is automated. Terrible way to operate. BCBS used to be the best, now is the worst in customer service.
Good luck! We find it helpful to enter the date of birth INCORRECTLY 3 times. If you go to the link below, go to the right of the page (at the top) and click on "Eligibility and Benefits - IVR Caller Guide". On Page 5 if you are in blue, you will be unable to speak to a representative because "the IVR information should be sufficient". Choose any option in black and they swear you should be able to speak to anyone. No promises though!
www.bcbsil.com/.../eligibility_benefits.html