FAQs

Get answers to frequently asked questions.

Get Answers

Log in to our community to ask questions, rate articles, comment and more.


Facebook YouTube LinkedIn

Home » Questions And Answers » Provider Services Contact

Provider Services Contact

BCBSIL Connect Team

Need information about how to contact provider services for questions about member benefits or claims.

Parents
  • 0

    Hi

    I work for a provider and part of my job is calling BCBS to confirm eligibility and benefits for patients. I absolutely need to speak to a real person when I call, not just an automated voice message. I have very specific questions about a patients plan that an automated voice can't do. 

    I constantly have issues with getting ahold of a real person however. When I ask for a person to the automated voice, I am told "Transfer to a representative is not allowed"

    So what am I supposed to do? I try everything I can to get a hold of someone and get nothing every single time. I need a direct line to someone or advice on how to get around the voice automated message. Please help.

  • 0 in reply to Scott23

    I am having the same issue. I HAVE to speak to someone a real person regarding a patients benefits and eligibility and they will not transfer me to a real person despite me calling 10 times and trying different methods to get to a real person. Its extremely frustrating and if I cannot get the needed information I will not be able to help this patient.  

Reply
  • 0 in reply to Scott23

    I am having the same issue. I HAVE to speak to someone a real person regarding a patients benefits and eligibility and they will not transfer me to a real person despite me calling 10 times and trying different methods to get to a real person. Its extremely frustrating and if I cannot get the needed information I will not be able to help this patient.  

Children
No Data
Related

Blue Cross and Blue Shield of Illinois, a Division of Health Care Service Corporation,
a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association

© Copyright 2024 Health Care Service Corporation. All Rights Reserved.

Telligent is an operating division of Verint Americas, Inc., an independent company that provides and hosts an online community platform for blogging and access to social media for Blue Cross and Blue Shield of Illinois.

Adobe pdf icon File is in portable document format (PDF). To view this file, you may need to install a PDF reader program. Most PDF readers are a free download. One option is Adobe® Reader® which has a built-in screen reader. Other Adobe accessibility tools and information can be downloaded at https://access.adobe.com.

leaving site icon You are leaving this website/app ("site"). This new site may be offered by a vendor or an independent third party. The site may also contain non-Medicare related information. Some sites may require you to agree to their terms of use and privacy policy.

Powered by Telligent