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Need information about how to contact provider services for questions about member benefits or claims.
I work for a provider and part of my job is calling BCBS to confirm eligibility and benefits for patients. I absolutely need to speak to a real person when I call, not just an automated voice message. I have very specific questions about a patients plan that an automated voice can't do.
I constantly have issues with getting ahold of a real person however. When I ask for a person to the automated voice, I am told "Transfer to a representative is not allowed"
So what am I supposed to do? I try everything I can to get a hold of someone and get nothing every single time. I need a direct line to someone or advice on how to get around the voice automated message. Please help.
I did send a private message as well, after I posted the public one. Will send another now though
Hi Lauren, If you could send us a private message, I can have someone help you with this. ~ HC
Hi, I really need to speak with a human too please and I CANNOT FIND A WAY!!! I am a provider with BCBS PPO trying to enroll with BCBS community but cannot without getting some questions answered by a real live human. What should I do? Please Please help!
Hello, If you could send us a private message, I can have someone from provider services call you. ~ HC
Having the same Issue can someone please call me with provider support.
I am having the same issue. I HAVE to speak to someone a real person regarding a patients benefits and eligibility and they will not transfer me to a real person despite me calling 10 times and trying different methods to get to a real person. Its extremely frustrating and if I cannot get the needed information I will not be able to help this patient.
Hi Laura, I have responded to you on your other message. ~ HC
I am about to stop accepting BCBS too!!! Haven’t been paid in 2 months. Where you able to get a phone number?
I have sent a private message and i am still not getting a response. Please it is very important that someone reaches out to me regarding these claims.
Hi Beth, You can click the blue button on the right hand side of the page to send us a private message. ~ KW
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